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Can't seem to sync an Atlas project to a Jira Epic from Atlas

Majken Longlade_s1nhfx

I get the button to Sync (both the large purple first run button, and the button in the edit link dialog), but when I click it, nothing happens.

Setting up the sync from Jira works.

I tried adding myself as a collaborator, and as the project owner in case it was a permissions issue, but that didn't seem to fix it either.

Am I doing something wrong or is there a bug?

Accepted answers

Sherif Mansour

Thanks for raising @Majken Longlade

We're unsure what could be causing this, do you mind checking your browser console to see if there are any errors when you click the button? E.g. if you are using Chrome, right-click and select "inspect" from your browser. Then select the "Console tab".

Once you've done that, refresh your page and then click the button then screenshot if anything appears in your browser console?

To make things easier to troubleshoot, you might want to hit the "Feedback" button in the product so we can move the conversation to a private Jira issue.

All comments

Sherif Mansour

Thanks for raising @Majken Longlade

Once you've done that, refresh your page and then click the button then screenshot if anything appears in your browser console?

To make things easier to troubleshoot, you might want to hit the "Feedback" button in the product so we can move the conversation to a private Jira issue.

Majken Longlade_s1nhfx

Thanks for the response!

Here's what shows up in the console after hitting the Sync with Jira Software button

Will also use the submit feedback feature to continue troubleshooting.

Curious if this is only our instance. We do embed our Confluence one-pagers into the What are we doing? field rather than filling out the project separately, I assume that's not typical behaviour.

Majken Longlade_s1nhfx

(nope just tested with a project that doesn't have an embed and it still didn't work)

Sherif Mansour

Thanks @Majken Longlade I've responded to you in your Jira ticket.

It's not related to embedding Confluence pages in your What you're doing field - awesome to hear you're using embeds from other products!

David Exner

Hello everyone, for those using Safari and getting: "Wrong URL. Try pasting a new Jira link", it helped us to disable content blockers on the Atlas site - for one time change, long press on the circular Reload button in the address bar and select "Reload Without Content Blockers".

For a constant change, go to "Safari" → "Settings for https://team.atlassian.com/" → and Untick "Enable content blockers".