Attachment Icon Missing after Being Clicked

Question

Creating an Issue does not allow attachments to be added to the Description and Comment fields. When we create an issue, and we want to add an attachment to either the Description field or the Comment field. The screen capture below shows the Description field which shows the attachment button on the ribbon by the Description field.
This attachment button highlighted in yellow below will disappear once it is clicked on. The same thing happens on the Comment field – the attachment button will disappear after the button is clicked. This means that attachments can not be attached to the issue.

The screen capture below shows the same Description field, but it now does not have the attachment button on the ribbon.

Thanks!

Florian Bonniec · Answer

@Thomas DeVoe it's also most likely that the attachment field is not on the Create and/or Edit Screen.

Regards

Florian Bonniec · Answer

Hi @Thomas DeVoe

Have you check this answer from Manon on the community post available below ?

https://community.atlassian.com/t5/Jira-questions/Button-browse-attachment-disappears-after-changing-profile/qaq-p/835078

Regards

Benjamin_tmh9yg · Answer

Hi @Thomas DeVoe ,

Places to check:

Is the add attachments enabled globally?

Do you have the create attachment permissions for your user?

-Ben