we have a new user.
he is not receiving invitation email from atlassian.
any other emails can receive
how can i solve this problom
Regards
seungui
Hi @mear ,
Are other new users able to receive the invitation e-mails? If it's just this user, perhaps it could be in junk/spam. If this is wider problem, you may want to take a look at this page to see if you are encountering the same:
https://community.atlassian.com/t5/Jira-articles/Unblocking-Office365-emails-for-Atlassian-Cloud/ba-p/1870108
-Ben
Hi Benjamin
Other new users can receive mail.
Users with problem didn't even get spam.
You may want to try sending a test e-mail to the user and check the logs and your e-mail server to to trace what is happening.
However, if you are on Cloud platform, you may want to reach out to Atlassian support to check.
Email server doesn't seem to be the problem
I think should contact to Atlassian support
thank you for your help!
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