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OpsGenie>Slack Integration

Cat Ward

I'm setting up integration. We have a few Opsgenie>Slack integrations. One is "default" - no team specific. That's where our alerts go to.

I'm setting one up just for our team. Now when alerts come in - they go to both channels. How can I get them to go to just the channel that shows "assigned to team" - with our team in it?

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Nick Haller

Hi @Cat Ward ,

Global Slack integrations - meaning the integration is assigned to [No Team] - can apply to ALL alerts created in your Opsgenie.

Team Slack integrations will only apply to alerts sent to the same team.

If you want the global Slack integration to only trigger when a team is not assigned to the alert, you would want to configure some filter like this in the Slack integration:

Cat Ward

I think I'm going to have to look elsewhere. Seems even though I have the integration set to go to my team, to a specific channel, it's going to both channels. But, thank you.

Nick Haller

Hi @Cat Ward ,

That's realistically by design. Again - global Slack integrations will review ALL alerts in your Opsgenie because there is no team assigned the alert. Slack integrations assigned to a team will trigger only for the alerts sent to the same team.

What exactly is the use case? Do you not want to alerts sending to this specific team to trigger the global default Slack integration?

Cat Ward

I have our team assigned to the alert. But the alert is going to the "no team" channel, as well as the "infra team" assigned channel.

Our "use case" is NagiosXI integration with Opsgenie using OEC.

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