Build a own context which not appears to an issuetype but to a organization

Martin Ellwart

Hi all,

Is it possible to build a context which appears to an customer/organization in one ServiceDesk project.

I have one Serviedeskproject with different customer/organization and one or more custom fields with different options per organization.

Thank you 

Martin 

Kai Becker

Hi @Martin Ellwart

this is not possible. Contexts are always limited to an Issue Type and/or project.
Also there is no organization selected when creating a request. 

JSM server is a little limited. Considering Datacenter, setting up Insight (Assets) to support your process, might be interesting.
As far as I understand, you are trying to map services/entities linked to specific customers into a single select field. We achieved a similar setup with our crm data and managed hosting setups for customers. They are able to select the relevant instance during request creation in the portal.

Kind regards,
Kai