We would like for the Organization field to auto-set the value, so that our internal service desk no longer need to manual complete when they raising or triage a ticket.
Currently how we work there are three scenarios for service desk tickets:
1) Client users raise a service desk ticket - all users have same domain
2) Client users raise a service desk ticket - users have different domain
3) Our internal service desk agents raise ticket on behalf of 1) or 2)
I'm looking for ideas on how to achieve keep all three scenarios in mind.
I have tried:
Automation rule - Set Organization based on user domain, however this is only useful for scenario 1
Any guidance or thoughts on how we might be able to achieve greatly appreciated
