we are evaluating to use atlassian service desk , we have an enterprise account with google docs, so we would like to use the same as knowledge base.
is there any way that we can hook it apart from confluence. ?
Yes, but you won't get the JIRA -> Confluence functions that Service Desk adds. It will just be a pile of documents in google docs with no link to JIRA, because Google Docs doesn't have that functionality.
Thank you for response.
Where/how can we do that ?
could you please point me to any article ?
thanks.
Write your knowledge base documents in Google Docs. Use the "link" functions in Jira to point to the urls you've posted the KB articles in. There's not a lot more you can do.
Perhaps try Google Docs in JIRA ..
Info@appfusions.com for evals - here's a video.
https://www.youtube.com/watch?v=95jaccd-x5E
It would be nice if that would be compatible with the knowledge base of Jira service Desk ! Of course we can create a page in confluence and put the gdoc but the search would base only on the title of the page and not the content...
That's the point - other systems such as Google docs, do not have the functions that Confluence does. You're not limited by Jira/Service Desk, it's the other system.
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