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JSM-DC: I want to delete some values in custom field but what will happen on the issue view ?

Hi,

JSM-DC: I want to delete some values in the custom field but what will happen on the issue view if that value is used on the issue view?

Thanks in advance

Accepted answers

Alex Koxaras -Relational-

It depends on what you mean "delete values from custom field". If you mean to delete the value from an issue, then what @Pramodh M told you stands. If you kean delete an option from a custom field, then the best practice would be to disable the option, rather than deleting it.

Joseph Chung Yin

As stated by both @Alex Koxaras -Relational- and @Pramodh M , when one delete values from custom field, then the issues associated with those values will be lost for good. In the issue view, you will no longer see those fields anymore assuming the field is now NULL.

The best way is to disable the value instead of deleting the value, so when you create issue you will not see the value (disabled) anymore + when you edit issue (if you don't repopulate the field with another value) then your existing value (disabled) will be automatically removed once you save the change.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

All comments

Nothing happens, may be the custom field will be hidden if the view screen doesn't have that field added in it.

Thanks,

Pramodh

Alex Koxaras -Relational-

It depends on what you mean "delete values from custom field". If you mean to delete the value from an issue, then what @Pramodh M told you stands. If you kean delete an option from a custom field, then the best practice would be to disable the option, rather than deleting it.

Joseph Chung Yin

As stated by both @Alex Koxaras -Relational- and @Pramodh M , when one delete values from custom field, then the issues associated with those values will be lost for good. In the issue view, you will no longer see those fields anymore assuming the field is now NULL.

The best way is to disable the value instead of deleting the value, so when you create issue you will not see the value (disabled) anymore + when you edit issue (if you don't repopulate the field with another value) then your existing value (disabled) will be automatically removed once you save the change.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Thanks @Pramod

Thanks @Alex Koxaras -Relational-

Joseph Chung Yin

Don't forget to review my supplement information if you follow our recommendation on disabling options route.

Best, Joseph

@Joseph Chung Yin sure, Thanks again.

Best Regards,

Saqib Dar

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