Not able to update component status when incident is created via postman.

Prasanth dasari

Hi, I'm trying out Statuspage features and I have created an incident using the management API calls.

Below is the JSON body I have passed in the request : 

{
"incident": {
"name": "Back Office Management Outage",
"status": "investigating",
"impact_override": "none",
"scheduled_for": "2013-10-21T03:00:00.007Z",
"scheduled_until": "2013-10-21T06:00:00.007Z",
"scheduled_remind_prior": true,
"auto_transition_to_maintenance_state": true,
"auto_transition_to_operational_state": true,
"scheduled_auto_in_progress": true,
"scheduled_auto_completed": true,
"auto_transition_deliver_notifications_at_start": true,
"auto_transition_deliver_notifications_at_end": true,
"metadata": {},
"deliver_notifications": true,
"backfill_date": "string",
"backfilled": true,
"body": "string",
"components": {
"k67ffm0s****": "operational"
},
"component_ids": [
"w443bbvn****"
],
"scheduled_auto_transition": true
}
}

Is there any additional information that needs to be modified in the request body? Please let me know. 

Alan Violada

Hey there Prasanth, Alan from the Statuspage support team here, happy to assist. I would just like to clarify, are you getting any errors from your API call, or are you just not seeing the components properly updated?

One thing to note in your request, is that the component ID that is having its status changed:

"components": {
"k67ffm0s****": "operational"
}

Does not match the component ID that is being passed as the component affected by the incident:

"component_ids": [
"w443bbvn****"
]

 

So you could be changing the component status of component ID k67ffm0s**** successfully, but not seeing it in the affected components selected for the incident.