JSM-DC. For project Management can I configure a customer feedback survey?
if yes then how i can implement such feature?
Hi Saqib,
In JSM, you can activate the Customer Satisfaction Survey.
This article explain how to activate it:
https://confluence.atlassian.com/servicemanagementserver/collecting-customer-satisfaction-csat-feedback-939926566.html
Hope this helps !
Have a nice day
Frederic Chartrand
FMX Solutions - Gold Solution Partner
@Frederic Chartrand thanks for your response.
The project type is Business. There is no option to do customer survey setting.
From what I know, Customer Survey are only available in a service management project.
So if you want one in your business project, you'll have to use an external tool. You could use something like Survey Monkey and add a link in the email template that's send to the user when the ticket is closed.
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