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CSV import : Status field failed

Salim Hammar

Hello

I have a problem when importing a ticket in CSV using the "External System Import" option.

At the field mapping level, I select the status field in the "issue fields" category, but the import does not map the correct status to me, yet the status does exist in the workflow, but it does not give me the correct status, it puts the "NEW" status.

Accepted answers

Tansu Akdeniz

Hi @Salim Hammar

I assume you click "map field value" checkbox for status column in the wizard. In the final page, you should see the corresponding csv status name and Jira status if status names match expectedly. If not, Jira will create new status.

All comments

Tansu Akdeniz

Hi @Salim Hammar

Salim Hammar

Ah yes it works Thankss , no I never clicked on this option it always worked without, thank you very much anyway

A small question concerning the "security level" field, I can't find it in the "issue field" category, is that normal?

Tansu Akdeniz

You are welcome!! There is an open ticket for security level import JRASERVER-64636. You can vote and watch.

Salim Hammar

Hi @Tansu Akdeniz i'm test when i clicked in the "map field value" but it's not work soory have you idea ?

Maitrey Patel

I was facing the same issue and found that, there was a custom field with the same name "Status". I renamed it for a while and imported CSV again. Magic happens

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