Hi Faith - Welcome to the Atlassian Community!
Make sure the user has the Assignable User permission in the Permission Scheme for the project.
Hello @faith montiel ,
Welcome to the Atlassian Community!!
In Addition to @John Funk Said, Maku sure that the Assignee Field is present on Screen and User should have JSM application access.
Regards,Mayur
Hi! Thanks for the help. I tried that but still unable to have it working. Role assigned to the user is Service Desk Team, which I also configured already in Permission Scheme.
Hi! Appreciate the help. I also did this already. Not sure what else I'm still missing.
Below are the screenshots.
Did you try the Permission Helper to see if it gives any guidance?
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