stuck at the end of installation

Question

Hello,

I'm trying to use confluence for tests actually, and i'm stuck on the last installation step.

On every machine i tries to install it, same error appears :

Oops - an error has occurred

System Error

A system error has occurred — our apologies!

For immediate troubleshooting, consult our knowledge base for a solution.

If you would like to receive support from Atlassian's support team, ask your Confluence administrator to create a support issue on Atlassian's support system with the following information:

* a description of your problem and what you were doing at the time it occurred
* a copy of the error and system information found below
* a copy of the application logs (if possible).

Your Confluence administrator can use the support request form to create a support ticket which will include this information.

We will respond as promptly as possible.
Thank you!

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Cause

Tried to finish setup but had not run through the whole wizard? Current step: connecttojirasyncdirectory-start

Referer URL

http://192.168.1.195:8090/setup/setupadministrator-start.action

i don't know in which log files i have to look at and i don't understand this error...

Sincerely.

AAMIR ANSARI_lij8a1 · Answer

Hi @someguy

I could see the below error:

Tried to finish setup but had not run through the whole wizard? Current step: connecttojirasyncdirectory-start

It looks COnfluence is not able to connect to the Jira for the user directory.

I'd suggest you perform the below steps and let me know if it helps.

* Clean the Confluence install by backing up and removing the contents of <confluence-home>, and backing up the database.
* Run the installation again
* Select to Continue and Overwrite Existing Data in the database, and continue
* Instead of choosing JIRA for User Management, select to Manage Users and Groups Within Confluence
* Create an admin account
* Once you are into Confluence, set up JIRA as a User Directory by following these instructions

Regards,

Aamir

Fabio Racobaldo _Catworkx_ · Answer

Hi @someguy ,

welcome to the Atlassian community!

Please provide logs stored in CONFLUENCE-HOME/log/atlassian-confluence.log

Fabio

Brant Schroeder · Answer

@someguy Welcome to the Atlassian community

It sounds like the setup wizard had trouble writing to confluence.cfg.xml in the root of the Confluence home directory. That's where the setup steps, database connection details and some other parameters are stored. Make sure the user running the service has the ability to write to the Confluence home directory.