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How to handle duplicate users?

srinivasp

I have various directores associated with JIRA and some user names are duplicated.

UserUtil.getUserObject(String) returns a single user object and there are no overridden methods to send more details like email etc which are distinguishable.

How to handle correct user in this case?

Accepted answers

Joe Clark

If the email addresses are unique, then why don't you configure the LDAP directory so that the username attribute is pulled from the email address? People can then just login using their email address as the username.

All comments

srinivasp

Hi Atlassians,

Any ideas please...

Joe Clark

Atlassian products don't support duplicate user names.

If you have multiple directories configured for your application, the first directory that contains the referenced username will be considered the canonical account for that username.

srinivasp

Appreciate if you could shower some more information about your answer. I also need the way to handle such usernames likes for example, if i want to move a user from one group to another, i am facing issues.

Joe Clark

What kind of issues are you facing?

Naren3

Hi Spatruni,

As email is one of your distinguishable detail. You can retrive your Jira user by overriding a method getUserByEmail(String email) of class UserUtils.

May be you should try this-

String email = "abc@test.com";

User user = UserUtils.getUserByEmail(email);

srinivasp

Using the method UserUtil.getUserObject(String), i accessed a user and updated the group. When i searched that user, i found all the users with the same name from other directories vanished.

Mizan

Even i need to know how this can be done . i have to merge multiple Jira instances with some common users .. how to deal with duplicate users ? Thank you

srinivasp

Hi Naren,

If i am not wrong, there is no getUserByEmail method in the api. Can you please confirm?

Naren3

Hi Spatruni,

See UserUtils api. Plz correct me if I am wrong.

Thanks.

srinivasp

ComponentManager.getInstance().getUserUtil() method returns com.atlassian.jira.user.util. UserUtil object which is not having the above method. Appreciate if you could let me know the way to get the com.atlassian.jira.user.UserUtils object.