Hey, I'm using a the JIRA macro to display JIRA issues in Confluence. There sometimes the names of custom fields are missing but the values are there. Sometimes after some searches in JIRA it gets fixed miraculously but I haven't found the specific steps yet. Does anyone have an idea what the root cause could be? Regards, Martin

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Custom field names missing

captain1701

Hey,

I'm using a the JIRA macro to display JIRA issues in Confluence. There sometimes the names of custom fields are missing but the values are there.

Screenshot 2022-10-14 145756.png

Sometimes after some searches in JIRA it gets fixed miraculously but I haven't found the specific steps yet.

Does anyone have an idea what the root cause could be?

Regards,
Martin

Accepted answers

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Fabio Racobaldo _Catworkx_

Hi @captain1701 ,

please could you try with different browsers? It could be related to a client side issue. Try to clean browser cache and try again.

Please let me know if it solves your issue.

Fabio

captain1701

Hi @Fabio Racobaldo _Catworkx_

unfortunately changing browser doesn't have impacts on the result. Also different PCs/users don't make a difference.

Now, that I have tried it again in another browser (Vivaldi instead of Opera) the results are as expected, and after a reload in Opera, it shows the expected result there too - without touching/cleating the cache!

But, my experience so far and one information I have missed in the initial statement: Once it is fixed it works for that day only, the next day the issue is back.

I hope this helps.

Regards,
Martin

Fabio Racobaldo _Catworkx_

Hi @captain1701 ,

please try using one of the supported browser https://confluence.atlassian.com/doc/supported-platforms-207488198.html

Fabio

captain1701

Hi @Fabio Racobaldo _Catworkx_

seriously? :-) Vivaldi as well as Opera are Chromium-based nowadays, but anyway I will try again tomorrow with Firefox. For today the issue is fixed as I wrote above. ;-)