Automation Mail

Sampath_z585xx

Team

 

We are working on Ticket . Once Ticket resolved - End User will get Five Star rating - IF End user give 1 & 2 Star Rating consider as negative - Here it should automated to Reporter & Manager about format "reason for negative rating" 

 

it is possible in JIRA automation ..pls suggest

Kerli Loopman_r1mqlq

I see that this question is about Server. I am using Cloud instance so I am not sure, that it is exactly the same in server, but hopefully it helps. 

I would try something like this: 

Trigger: Scheduled (daily or what ever suits your needs)

JQL: Satisfaction in (1,2)

Check "Only include issues that have changed since the last time this rule executed"

Action: Create issue or Send email (choose one, which you prefer)

In the task/email, you can use smart values like:

{{triggerIssue.url}}

{{triggerIssue.assignee}}

{{triggerIssue.reporter}}

Or in "Create issue" action you can set Assignee, reporter or participant as "Copy Assignee from Trigger issue".

Please let me know if this helps or if I can give some extra details on how to make this work for you.