Cannot log in to Jira Service Management

Question

I cannot log in to the Jira Service Management with my company email; it is as though the email has not been correctly registered.

Since I have 2 company email addresses (different domains, one company belongs to a bigger company) I have tried with both, but still cannot access the platform.

Minea Rodriguez Rosas · Answer

Apparently the Single Sign On (SSO) is required for login; however if I do select this authentication method I still receive an error message, and if try any of the other methods (Microsoft, Google, etc.) I cannot register at all.

I also tried logging in through an incognito window, also did not work.

Apparently the error lies within a duplicate of my email address from the company's list that Jira accesses; this issue is now being followed up by @Anne BEGHIN

Thanks

Sam Nadarajan · Answer

What authentication method did you log in as? Can you try logging in through an incognito window?

Minea Rodriguez Rosas · Answer

Hello @Sam Nadarajan @Kamarou KORA GADO I am still not able to log in, could you please check up on this issue? Many thanks.