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User is still seeing a custom field in field editor after it has been removed from their project

Z H

Hello,

I have a customer who still sees their field in Field Editor after it was removed by Jira Global Admin from the project. Any way to remedy this?

Accepted answers

Mark Segall

Hi @Z H and welcome to the community!

Can you please be more specific about how "it was removed by Jira Global Admin from the project"? Was it removed from the field configuration, screen, etc.?

All comments

Mark Segall

Hi @Z H and welcome to the community!

Can you please be more specific about how "it was removed by Jira Global Admin from the project"? Was it removed from the field configuration, screen, etc.?

Z H

Hi @Mark Segall Many Thanks for the warm welcome!

So the user had requested that a field be removed from the Custom Field context. It was removed from the screen and also entirely from the project as it was requested.

Checked the whole project and do not see the field anywhere.

However, on the user end they're seeing that field appearing when they check Customfield Editor>Field Editor and next to it says "no context present".