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Unable to edit sub-task of customer facing issue

Iana_idll5u

We have a Customer Service project in Jira Service Management project that is used by our customers to open requests. We want to be able to use sub-tasks in this project.

I am able to create the sub-task without any issues, but when I try to edit some of its fields (from the Edit button), I am unable to do it, because the field Customer Request Type has no match.

I tried to see if I could change the parameters in the Field Configuration Scheme, but it is not allowed for this field.

Any ideas on how I can succesfully edit a sub-task in a Customer Service project?

Accepted answers

Sam Thornton_vntjui

Hello!

Did you ever get to the bottom of this in the end? I'm running into the same problem and can't figure out how to fix it.

Thanks!

All comments

Sam Thornton_vntjui

Hello!

Did you ever get to the bottom of this in the end? I'm running into the same problem and can't figure out how to fix it.

Thanks!

Iana_idll5u

Hi,
I ended up using a normal type of ticket, instead of a subtask.

Didn't find a way to do it for sub-tasks.

Sam Thornton_vntjui

Thanks Iana

I'd messed around with this a bit more yesterday afternoon and found a fix

Create a new sub-task screen (without adding the customer request type to the screen)
Create a new sub-task screen schema and associate that with the new screen
Configure the Configure Issue Type Screen Scheme for sub-tasks, by adding the new screen schema to the sub-task issue type.

Sub-tasks are now editable without an error.

Hope this helps!

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