I am calling GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/requesttype as described in https://docs.atlassian.com/jira-servicedesk/REST/5.3.0/#servicedeskapi/servicedesk/{serviceDeskId}/requesttype
For cloud, the response includes issueTypeId but for DC it does not. How can I determine the issuetype for a service desk request type?
@Katherine Regan -
The easiest way to obtaining the issue type ID associated to a specific request type is by accessing project's project settings (assuming you have the permissions). Afterward, you can Access "Request Types" UI and locate the name of the issue type it is associated to.
Then in the same Project Settings UI, you can locate the Issue types associated to the project, if you hover over the issue type name, then you will see the issue type ID.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
Hi @Katherine Regan
If you want to do it using the REST API you can use the following endpoint.
/rest/servicedesk/1/servicedesk/{serviceDeskId}/request-type-groups/{group-id}/request-types
In order to get availables groups for a project
/rest/servicedesk/1/servicedesk/{serviceDeskId}/request-type-groups
Regards
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