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Config.bat on clean installation does not run on windows server 2008 R2

Janaki Kora

I have installed JIRA 4.4 on Windows Server 2008 R2 successfully.

When trying to run Config.bat from windows cmd prompt (C:\Windows\SysWOW64\cmd.exe) the following error msg is seen: "Files was unexpected at this time".

I have set the JAVA_HOME variable for 32 bit JDK and also the Path as %JAVA_HOME%\bin

Please advise

Accepted answers

All comments

Sergey Markovic1

I'm not sure if this is really the problem but just check it.

There is a common UAC (user account control) issue with Windows 2008 and up when running administrative batch scripts. Try running config.bat from administrator command prompt. To open this prompt right click cmd.exe or "Command Prompt" in start menu and choose "Run as administrator".

Nic Brough -Adaptavist-

Um, why aren't you using the standard command line? What's SysWOW64? Why are you using a command line at all? (The installer creates GUI shortcuts so you shouldn't need a command line). Could you tell us the exact error messages you get if you use the Windows cmd prompt?

(Oh, and what Sergey said applies too, whatever shell you're using)

Janaki Kora

SysWOW64 will open the 32-bit cmd prompt. But it din't really matter if I was using the 32-bit cmd prompt or the 64-bit. I tried running config.bat on both the command prompts as an Administrator (with Elevated previleges).

"Files unexpected at this time" is the only line I keep seeing every time I try to run 'config.bat'

Janaki Kora

I did run the cmd prompt as Administrator.

Penny Wyatt (On Leave to July 2021)

I bet you the word "Files" in the error message is the second half of "C:\Program Files" and something isn't handling the space in the path correctly.

I've just had a go at running the config.bat from JIRA 4.4 with a space in the JIRA install path and it works fine. Also, searching the web for this results in a fair number of hits from a bunch of different Java apps, so I'd recommend focussing on the JAVA_HOME variable. Perhaps try setting the JAVA_HOME variable to the shortened version of the path - "C:\Progra~1\..." ?

Edward Lazor

The config.bat file needs to be updated. Apparently this command doesn't work:

if not "%JRE_HOME%" == "" goto gotJreHome

Instead, it should be:

if defined JRE_HOME goto gotJreHome

Reference for more info:

http://www.robvanderwoude.com/battech_defined.php

Edward Lazor

There were a couple of problems running config.bat. Here is the updated copy - hope it helps.

-Ed

@ECHO OFF
REM -----------------------------------------------------------------------------
REM Run script for the JIRA Configurator
REM -----------------------------------------------------------------------------

REM try to find a JAVA_HOME or JRE_HOME
if defined JRE_HOME goto gotJreHome
set JRE_HOME=%JAVA_HOME%
if defined JRE_HOME goto gotJreHome
echo No JRE_HOME or JAVA_HOME environment variable is set - attempting to just run 'java' command
set _EXECJAVA=java
goto okJavaHome

:gotJreHome
REM Use the java from (1) JRE_HOME or (2) JAVA_HOME; supports spaces in these paths
set _EXECJAVA="%JRE_HOME%\bin\java"

:okJavaHome

REM check for correct java version
if not exist "%~dp0\check-java.bat" goto checkJavaDone
call "%~dp0\check-java"
if errorlevel 1 exit /b 1
:checkJavaDone

REM Change to the bin directory
set ORIGINAL_DIR=%cd%
cd %~dp0

REM Run the Configurator Java class
REM Note we only quote this path once, see JRA-31543
%_EXECJAVA% -classpath jira-configurator.jar;../atlassian-jira/WEB-INF/classes;../atlassian-jira/WEB-INF/lib/*;../lib/* com.atlassian.jira.configurator.Configurator %*

REM batch files would leave me in the bin directory - change back to the original
cd %ORIGINAL_DIR%

unknown

On running atlas-version while verifying the SDK install, received error "Files was unexpected at this time."

C:\WINDOWS\system32>atlas-version
ATLAS Version: 6.2.9
ATLAS Home: C:\Applications\Atlassian\atlassian-plugin-sdk-6.2.9
ATLAS Scripts: C:\Applications\Atlassian\atlassian-plugin-sdk-6.2.9\bin
ATLAS Maven Home: C:\Applications\Atlassian\atlassian-plugin-sdk-6.2.9\apache-maven-3.2.1
AMPS Version: 6.2.6
--------
Executing: "C:\Applications\Atlassian\atlassian-plugin-sdk-6.2.9\apache-maven-3.2.1\bin\mvn.bat" --version -gs C:\Applications\Atlassian\atlassian-plugin-sdk-6.2.9\apache-maven-3.2.1/conf/settings.xml
Files was unexpected at this time.
C:\Windows\System32>"C:\Applications\Atlassian\atlassian-plugin-sdk-6.2.9\apache-maven-3.2.1\bin\mvn.bat" --version -gs C:\Applications\Atlassian\atlassian-plugin-sdk-6.2.9\apache-maven-3.2.1/conf/settings.xml
Files was unexpected at this time.

This was with %JAVA_HOME% defined as "%SYSTEM_DRIVE%Program Files (x86)\Java\jdk1.8.0_112".

set JAVA_HOME="%SYSTEMDRIVE%\Program Files (x86)\Java\jdk1.8.0_112"

Variable %SYSTEMROOT% is not translated, an explicit drive letter is required "C:"
Enclosing the value for %JAVA_HOME% in "s is not accepted either

Here is the working %JAVA_HOME%

set JAVA_HOME=C:\Program Files (x86)\Java\jdk1.8.0_112
C:\WINDOWS\system32>atlas-version
ATLAS Version: 6.2.9
ATLAS Home: C:\Applications\Atlassian\atlassian-plugin-sdk-6.2.9
ATLAS Scripts: C:\Applications\Atlassian\atlassian-plugin-sdk-6.2.9\bin
ATLAS Maven Home: C:\Applications\Atlassian\atlassian-plugin-sdk-6.2.9\apache-maven-3.2.1
AMPS Version: 6.2.6
--------
Executing: "C:\Applications\Atlassian\atlassian-plugin-sdk-6.2.9\apache-maven-3.2.1\bin\mvn.bat" --version -gs C:\Applications\Atlassian\atlassian-plugin-sdk-6.2.9\apache-maven-3.2.1/conf/settings.xml
Java HotSpot(TM) Client VM warning: ignoring option MaxPermSize=256M; support was removed in 8.0
Apache Maven 3.2.1 (ea8b2b07643dbb1b84b6d16e1f08391b666bc1e9; 2014-02-14T10:37:52-07:00)
Maven home: C:\Applications\Atlassian\atlassian-plugin-sdk-6.2.9\apache-maven-3.2.1\bin\..
Java version: 1.8.0_112, vendor: Oracle Corporation
Java home: C:\Program Files (x86)\Java\jdk1.8.0_112\jre
Default locale: en_US, platform encoding: Cp1252
OS name: "windows 10", version: "10.0", arch: "x86", family: "dos"

Hope that helps someone.

John Smith_cl0ni7

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