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Jira project automation

gloria pechacek

Hi All,

How would I create a project automation to link tickets automatically when they are the same subject line but have "re:" or "fwd:" in front of the new ticket.

Thank you.

Accepted answers

Mark Segall

Hi @gloria pechacek and welcome to the community!

You could do something like this:

TRIGGER: Issue Created
CONDITION (Advanced)
Verify the new issue has "re:" or "fwd:" in the summary
- {{issue.summary}}
- contains regular expression
- (re:|fwd:)
BRANCH (JQL)
We'll perform a branch looking for the issue(s) that match
- ```
summary ~"{{issue.summary.replaceAll("(re:|fwd:)","")}}"
```
- ACTION: Link Issue
  - Link issue to the trigger issue

All comments

Mark Segall

Hi @gloria pechacek and welcome to the community!

You could do something like this:

TRIGGER: Issue Created
CONDITION (Advanced)
Verify the new issue has "re:" or "fwd:" in the summary
- {{issue.summary}}
- contains regular expression
- (re:|fwd:)
BRANCH (JQL)
We'll perform a branch looking for the issue(s) that match
- ```
summary ~"{{issue.summary.replaceAll("(re:|fwd:)","")}}"
```
- ACTION: Link Issue
  - Link issue to the trigger issue

gloria pechacek

Thank you. I've set it up and testing.

gloria pechacek

I've been testing this for a bit now. Can you review to see if I setup it up correctly. In some instances, I get two duplicate RE: tickets

Mark Segall

Hi @gloria pechacek

If memory serves, this rule is not creating issues so the duplicates would've been generated manually. Are these issues getting properly linked to the source issue? If not, please share a screen shot of the audit log for the failed rule execution.

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