JSM and disable AD users

Question

Dears.

I am using JSM and it is integrated with AD and there is project with permission "Customers who have an account on this Jira site" and I want to block one user from open requests in this project.

this user is AD user to I can't disable this user from Jira side and I want to disable

any Idea how can I do this ?

BR,

Andrew Laden · Answer

Maybe add a validator on the create transition to block him?

Radek Dostál · Answer

Mhm, well, I still don't think you can block him in any way without changing the portal permissions or disabling the account as whole.

At most might be able to over-engineer some automation to auto-close his requests if he raised any since X minutes ago, or some kinda funky detection to close or link duplicates. Maybe Automation for Jira (if you have it installed, comes out of box with data center) could be used for something along the lines, but that's about what I can think of, since JSM doesn't have any kind of "protection" or "soft ban" for problematic individuals.

Mohamed Saad Taha · Answer

Just need to block him for some times :)