We recently upgraded to 7.19.1 and are having issues with the JIRA Macro receiving error Data cannot be retrieved due to an unexpected error.
I have tried safe mode to ensure a plugin is not the issue and also restarted the application and still receiving the error
Logs are showing the following
Hi @Brian Taylor ,
please try to re-create the application link in jira and confluence. JIRA MAcro is based on the application link so probably there's some issue in the application link configuration.
Fabio
Fabio - Thank you for reaching out and the suggestion - I tried as you recommended and deleted and recreated the application links. It did not resolve the issue. Still seeing the errors on the logs
022-09-30 17:46:17,944 ERROR [JIM Marshaller:thread-47] [extra.jira.helper.JiraExceptionHelper] throwMacroExecutionException Macro execution exception: -- url: /pages/viewpage.action | page: 253546847 | traceId: 67ea7d86d27e6baf | userName: briantaylor@carfax.com | referer: https://confluence-dev.carfax.net/pages/editpage.action?pageId=253546847 | action: viewpage2022-09-30 17:46:17,944 ERROR [JIM Marshaller:thread-47] [extra.jira.request.JiraChannelResponseHandler] getChannelElement Error while trying to assemble the issues returned in XML format: Error on line 2503: The entity "nbsp" was referenced, but not declared.
Also to note this is only happening on the JIRA Macro is to set-up as a table. By Count works fine and I also tried Filter Results and JIRA Charts Macros and all work as expected.
Working with Atlassian the issue turns out to be an add-on for JIRA called Power Utilities for JIRA. Disable the add-on and the JIRA Macro work in Confluence. Bug has been opened with AppFire SUPPORT-23441
To let you know the fix ended ip being an add-on in JIRA called Power Utilized for JIRA that caused the JIRA Macro in Confluence not to work.
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