Customize Jira Help Center/ service desk

Question

Hi all,

I wanted to know if it is possible to customize the requests page of the help desk used by customers by adding more filters and if is possible to modify the query/JQL that shows the list of requests so it can show different results .

Thank you in advance for your response.

Elitsa Velikova _Nemetschek Bulgaria_ · Answer

Hi @Gianmarco Penello,

You can try out our add-on Advanced Portal Reports that allows you to add a variety of columns and filters on the portal search. Here's a link to our documentation for more info.

We will be happy to answer all your questions and help you do a trial if you're interested. You can always open a ticket in our customer support portal and we can discuss there.

Greetings,

Elitsa

Monika_Ciemiecka_Deviniti_Hexygen · Answer

Hi @Gianmarco Penello 👋

to add filters on the Requests page you can check out our app My Requests Extension for Jira Service Management. You can also find out more about this feature in the documentation.

Feel free to ask me if you have any questions.

Cheers,
Monika | Product Owner of My Requests Extension