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Mandatory Field

Clare Lawson_pvzs29

Hi All!

I have a custom field in JIRA that I need to make mandatory when the ticket is closed. I can't make it "required field" because then my customer email tickets to Jira will not work.

What are my options? How do I make it "hey this can't be blank if you want to close the ticket?"

Comments

Mike Rathwell

Hi @Clare Lawson

That would be a workflow thing to do. Add a validator on the close transition that the field cannot be blank (or require it to be changed) to make the transition.

Let me know if this helps

__ Jimi Wikman

You could try to add a validator to the workflow?

If you use the Field Required Validator, then you can select what field must be filled in and a custom message if it is not.

Ani Popova

Best way is to add it as a validator on a transition to 'Closed'.

Gary Spross_o1iwv6

@Clare Lawson

You can utilize a Workflow Validation for this functionality.

Edit the workflow
Select the transition to the "Closed" status
Select "Validators"
Click the "Add validator" button
Select the "Field Required Validator" option
Click the "Add" button
For "Fields required for this transition:", select the custom field you want to require
For "Error message", specify an error message if the condition is not met
1. This is optional, but recommended so your user understands what they did or didn't do
Usually leaving the "Ignore Context" checkbox blank works fine
Click the "Add" button

Once the above steps are completed, don't forget to publish the updated workflow!

Keith Jones

As a slight twist, we use Conditions instead of Validation - the option to move to the next status doesn't even show up if the condition hasn't been met.

Vanessa Scott_xcq3gt

Try adding a generic default value to the field. For some of my restricted fields I add 'default' to the drop down list and made that the default. That way I can identify the new records where the user didn't select a value, but prevented the creating an error on a new record attempt in my sync process.

Good luck.

Gary Spross_o1iwv6

I agree that a Condition is also an option, but a benefit of using a Validator is that you can instruct the user (with an error message) as to why they can't transition the issue instead of leaving them guessing.

Keith Jones

That's true in some cases. We use it more as a gatekeeper strategy, primarily in our onboarding/offboarding process that contain a great deal of automation.

Ani Popova

We also tried the Condition at some point, but it was causing a lot of confusion, people did not know why the option to close "disappeared" and they were complaining all the time. With a validation there would be at least an error message.

Praveen Bansal_l2gxor

We have 2 options:

1. If you really want to make it Required while closure use "Workflow Validation" as Gary explained

2. You also said you wanted to make it mandatory but only for this project: You can use a different Field configuration scheme for this project with this field. Als you can use Context if want to enable this for a particular issue type. Here in this field configuration you can make this a Requerd field. But plaese know that now this will be a mandaory field when you create ticket.

Amir Katz (Outseer)

As others have already said, you could use either a validator or a condition. Each has its own pros and cons and at the end, you need to make the decision.

Clare Lawson_pvzs29

My custom field does not show up on the list of fields to choose on the validator. Any ideas?

Gary Spross_o1iwv6

Did you try to start typing out the name of the custom field in the textbox? Jira doesn't always seem to provide all available options in the drop down lists.

Clare Lawson_pvzs29

YES! thank you !!

Somesh Sahoo

https://www.youtube.com/watch?v=W3vhZJkJ52A

Somesh Sahoo

please refer this for quick solution.

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