I am unable to get a strikethrough on the tickets although the resolution has been set to "Done". I would like to see the strikethrough on the dashboard. Could you please tell me what I might be missing?
I think you might want to screenshot both the dashboard and the issue, because on paper what you're saying is how that should work, so I suspect you're probably using a custom field instead of the system one for "Resolution", but a view of the issue would disprove that theory.
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