Other Rule interfering in automation

Sampath_z585xx

Team

 

I have set the rule for automation - ticket needs to be assigned based on  Region - Location - Assignee. In UAT i have tested it successfully

But after moving to prod rule has been interfering other rule.

For example. Ticket assigned to correct person later moved to another person automatically not sure how to solve this.

 

Audit Log :  SOME ERRORS 

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Transition issue

No transitions to specified status could be found for issues (with current status):

FHT-XXXXXX(In Progress - 3)

Common transition errors

Mikael Sandberg

Make sure that your workflow allow transitioning from In progress to your destination status without and problem or that it doesn't have a screen with required fields. If for example you have Resolution on a screen that takes you to Done, then Resolution is required.