Hi I was trying to purge a quiet big trash with 1200 files. After clicking purge all as admin I and the customer too got the following message: System Error A system error has occurred — our apologies! For immediate troubleshooting, consult our knowledge base for a solution. If you would like to receive support from Atlassian's support team, ask your Confluence administrator to create a support issue on Atlassian's support system with the following information: * a description of your problem and what you were doing at the time it occurred * a copy of the error and system information found below * a copy of the application logs (if possible). Your Confluence administrator can use the support request form to create a support ticket which will include this information. We will respond as promptly as possible. Thank you! Return to site homepage… Cause Transaction rolled back because it has been marked as rollback-only

@Dave Mathijs I got the same error when I created a plugin to remove item in trash using job runner and method trashManager.purge(spaceKey, contentId). It purged successfully for the first time, but since the second time, I cannot purge even using code or in UI

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Purge Trash - does not work - Cause Transaction rolled back because it has been marked as rollba

Marcel Kleinlütke_gqxyu0

Hi I was trying to purge a quiet big trash with 1200 files.

After clicking purge all as admin I and the customer too got the following message:

System Error

A system error has occurred — our apologies!

For immediate troubleshooting, consult our knowledge base for a solution.

If you would like to receive support from Atlassian's support team, ask your Confluence administrator to create a support issue on Atlassian's support system with the following information:

a description of your problem and what you were doing at the time it occurred
a copy of the error and system information found below
a copy of the application logs (if possible).

Your Confluence administrator can use the support request form to create a support ticket which will include this information.

We will respond as promptly as possible.
Thank you!

Return to site homepage…

Cause

Transaction rolled back because it has been marked as rollback-only

Accepted answers

All comments

Dave Mathijs

Hi @Marcel Kleinlütke , are you able to Purge individual pages in a space?

Marcel Kleinlütke_gqxyu0

No! I click on purge. Requester yes or no appears. I say yes. System is working but page remains in the list of trash items

AAMIR ANSARI_lij8a1

Hi @Marcel Kleinlütke Is it possible to paste the full error snapshot?

Marcel Kleinlütke_gqxyu0

it is in my original message...

AAMIR ANSARI_lij8a1

I mean is there further error under the Cause? "Transaction rolled back because it has been marked as rollback-only" is a very generic error and could be due to multiple causes.

Cause

Transaction rolled back because it has been marked as rollback-only

If not, I suggest you open a support case with Atlassian Support and attach the support zip for log analysis.

Regards,

Aamir

Radek Dostál

You could look into {{ confluence_home }}/logs/atlassian-confluence.log if it contains anything more specific to go on. If you're only getting that generic Cause in the error page, that's odd, I recall Confluence printing the stacktrace, but if not the log should have it.

Or, if you're already in touch with Atlassian then they'll probably figure it out quick enough.

Marcel Kleinlütke_gqxyu0

It went to Atlassian for further support. Solution is open.

Marcel Kleinlütke_gqxyu0

It seams that it might have to do with page restrictions but they are still looking for answers and solutions

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