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How to add multiple email addresses for participants in Service Desk?

Thomas Berger_emn6m2

Sometimes the 'customers' will have different email addresses and currently we have to create multiple 'customer' accounts per person in order to allow them to log and update issues with any of their addresses.

How can we add multiple email addresses to a customer user account in Service Desk?

Accepted answers

niroshabandaru

Hi Thomas,

By default user is recognized by Name. It is not possible to add multiple email addresses for participant.

All comments

niroshabandaru

Hi Thomas,

By default user is recognized by Name. It is not possible to add multiple email addresses for participant.

Thomas Berger_emn6m2

I guess my question was more like a feature request.

Thanks anyway.

Angus Buchanan

This is showing in Google as solved!

Nic Brough -Adaptavist-

That's because it has an accepted answer.

Angus Buchanan

I'm confused! Can you please clarify the definition of solved? My understanding is that it should be marked as unresolved. It might have an a acceptable answer but this doesn't mean the acceptable answer "solved" the issue.

Jack Brickey

@Angus Buchanan, In the Community when an answer is accepted the answer is checked off as accepted. The Community is not the place where suggested enhancements or bugs are tracked to closure. If you wish to submit a suggestion you should go to the Atlassian site -

https://jira.atlassian.com/projects

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