Critical alerts doesn't make noise on iPhone 12

Lance Bertrand

I'm having an issue with my iPhone 12 and Opsgenie critical alerts. I previously was using a separate phone (iphone 7) for work and even when I had my phone on vibrate, the critical alerts would make a noise. It's not doing that for my iPhone 12 and I have no idea why. All settings have remained the same.

Rafael Meira_bepskb

Hey Ibertrand!

iPhone normally has issues related to volume or settings that can be easily resolved, but we would need to troubleshoot it.

Steps - I would suggest trying fixes like checking the volume and turning off Focus, Do Not Disturb, or Silent mode - After that - Consider restarting your phone or having it serviced as a final step to fix your iPhone.

 In case these steps don't work, please create a formal ticket with our Opsgenie team to help you guide through other troubleshooting and etc.


Best,
Rafa