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Trouble to migrate from Confluence Server to Cloud

Julian Ziegler

I would like to migrate our confluence space to cloud and during the migration, I got this message: An unexpected error occurred during step: Migrating users and groups. Error: Couldn't retrieve entities to build v2 request

Confluence Server is up to date 7.19.1 and full licensed
The Cloud tenant is licensed as well

All prerequisites and pre-check were passed.

Any idea?

Accepted answers

Fabio Racobaldo _Catworkx_

Hi @Julian Ziegler ,

because you are on the cloud, you need to raise a support request to https://support.atlassian.com/contact/

Atlassian team should be able to read log files in order to figure out your issue.

Hope this helps,

Fabio

All comments

Fabio Racobaldo _Catworkx_

Hi @Julian Ziegler ,

because you are on the cloud, you need to raise a support request to https://support.atlassian.com/contact/

Atlassian team should be able to read log files in order to figure out your issue.

Hope this helps,

Fabio

amhasan

Hi Julian.

Were you able to resolve this issue?

We are hitting same issues today.

Best,

Ambreen Hasan

Bibek_ikuTeam_

@Julian Ziegler @amhasan , Any success? We are running into the same issue today. Strangely all the earlier migration worked in the same 2 confluence instance involved here.

Julian Ziegler

Hi everyone,

the Atlassian Cloud support (https://support.atlassian.com/contact/) and I located the issue in our firewall rules. We are using NextGen FW with package deep inspection (https) and this seems to be the cause. After I disabled the security profiles from inside to outside the migration was successfull.

Hopefully this will help...

Kind regards
Julian

wei_gb1kar

Wagner, Gordon

Same here. Turn off IPS, App-Control at the fw-rules and SSL/TLS inspection and all works fine!

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