Change the email address of the license holder

Question

Hello,

My company is using the Jira Service Management 4.15.0.

The license holder's email address is not accessible anymore.

As a jira admin, is there any way for me to change the email address that corresponds to the SEN?

Thank you in advance,

Aggeliki Karagioule

Aggeliki K · Answer

Hello @Petter Gonçalves,

Thank you for your reply.

It is not possible to reactivate the email address of the current account owner, so I will have to follow the second solution you suggested.

I will come back with questions if needed.

Regards,

Aggeliki Karagioule

Petter Gonçalves · Answer

Hello @Aggeliki K

Thank you for reaching out.

The only way for you to change the account owner of your site would be to reactivate the email address of the current account owner and follow the steps of the documentation below:

Transfer JIRA or Confluence Account Ownership to Another User

If it's not possible to reactivate the email address of the current account owner, the only possible way to change the account owner would be by contacting our customer advocates team at the link below:

https://support.atlassian.com/contact/

Let us know if you have any questions.