Editing comments no longer possible

Question

Hi,

we're recently unable to edit comments, that have been posted before within Jira Service Desk Tickets. It doesn't matter, if the the comment will be "posted internally" or "share with customer". In both option we do now have the following error message.

Any idea what might be the reason for this?
We didn't make any changes in the configuration.

Timo Saueressig · Answer

Hi,

we did this now as well but also with no effect. Safe mode or editing comments is still not possible.

Timo

Fabio Racobaldo _Catworkx_ · Answer

There is some error at instance level. Try to restart the application cleaning the plugin cache (https://confluence.atlassian.com/jirakb/how-to-clear-jira-s-plugin-cache-1157468195.html)

Timo Saueressig · Answer

Hi @Fabio Racobaldo _Catworkx_

Thanks for your quick response. Yes, we do use several plugins. I tried to go ahead as suggested but even this causes an error. I'm unable to enter the safe mode:

Timo