plugin version error of proforma-add-on-8.6.4-data-center.jar

Question

Hi ,

I installed proforma-add-on-8.6.4 with data-center version,

However it shows on jira portal as jira server version as you can see from screenshot.

is this normal？

Tom Lister_fo1j4e · Answer

Hi @Mengmeng Yu

You should check the atlassian-jira.log file.

There is no specific log file for errors

see https://confluence.atlassian.com/jirakb/useful-log-files-in-jira-1027120387.html

Also try updating Jira Cloud Migration Assistant to the latest version

re https://confluence.atlassian.com/jirakb/after-upgrading-jira-to-8-20-x-cannot-enable-proforma-1142437122.html

Mengmeng Yu_n9gihx · Answer

Hi Tom,

I already tried as you suggested,  to un-install and re-install with trial key. but error still.

may I know where is the error log.

I tired to find from catalina.out of Jira , but no related info.

Tom Lister_fo1j4e · Answer

Hi @Mengmeng Yu

There are a number of things I would try to resolve this.

First check the log files as suggested in the error message. This could show you the cause. (Although error messages in the Jira logs can be obtuse!)

It is showing as unlicensed. I would click the Free Trial button and get a s 30 day trial key.

If those fail, uninstall and re-install a free trial from the market place.

Tom