Transition does not notify assignee

Question

Hi everyone,

here's my workflow:

1.) User creates new issue: open / unassigned

2.) User executes custom transition. The transition makes use of an assign screen, i.e. the user assigns the issue to a specific user.

Problem: The new assignee is not notified about the issue.

The custom transition fires the event "issue assigned" as a post-function (I tried the "generic event" as well). The notification scheme looks fine: "Issue assigned" notifies the "current assignee".

Am I missing something here?

Cheers

Michael

John Bishop · Answer

Are other emails being sent from Jira just fine?

Have you checked Jira's logs for any errors?

Michael Schnitzler · Answer

Firing the event is already the last post-function.

Joe Pitt · Answer

It may be the order the event is being fired. Is it after the update function. If not it may still be seeing the previous assignee