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Jira issues access to team managers without having JSM license

Mohamed Saad Taha

Dears,

I have request to provide dashboard or report for team manager for their team reported issues

and I found to provide them access to filters I have to give them license and they are not service desk agent and i don't want to do this

I just want to give them access to their team members reported issues without consuming licenses

is there any idea of this other than send them email with defined criteria ?

BR,

Mohamed Saad

Accepted answers

Mark Segall

Hi @Mohamed Saad Taha - You just need to give them the Browse Projects permission in the project permission scheme.

All comments

Mark Segall

Hi @Mohamed Saad Taha - You just need to give them the Browse Projects permission in the project permission scheme.

Mohamed Saad Taha

HI @Mark Segall

even if I give them Browse permission then can't access the agent portal

Please correct me if I miss configuring this

Mark Segall

Correct they will not see the agent view unless they have licensing. However, you mentioned in your initial question the ability to view dashboards/reports. If they have Browse Projects permission, they will be able to create/view filters against that project and any dashboards served by those filters. The agent view is meant strictly for those that are working requests. Leaders should rely upon dashboards to get the information they need.

Ivan Garcia _Appfire_

Hi @Mohamed Saad Taha

I agree with Mark, they'd need a license if you want them to access the agent portal.

In case you're up for trying an add-on, my company provides a solution called Dashboard Hub for Jira - Custom Charts & Share Reports, which lets you easily share dashboards with external stakeholders with unique and secure links, like this one.

External Share.gif

Also, it is possible to let users access dashboards from the Customer Portal.

Customer Portal.gif d

Hope this helps, feel free to try the app for 30 days without any charge

Iván, Product Marketing Manager

Mohamed Saad Taha

@Mark Segall

is there any hope without consuming the license ?

Irina_Bel_Stiltsoft_

Hi @Mohamed Saad Taha ,

If you don't mind using the app for this goal, I can suggest one. It takes you 1 minute to set up a customer portal for any Jira Cloud project and let your teammates feed requests into it. Here's how you can restrict a forum for your company-only access. The app works as a 'Jira mirror'. It's a convenient way to collaborate with non-tech employees with Jira without opening it (look at my recent research on that problem). So, it's also a plus, along with a cost cut.

It's definitely cheaper than having Jira licenses. You can calculate the price on the marketplace for your company. Marketplace apps are billed for the number of users in your Jira instance. I hope it helps in your case.

Saralie S.

@Irina_Bel_Stiltsoft_ Hello! Reposting, copy-paste content, mass upvoting, sock-puppeting, impersonating users, necroposting (raising a post from the dead) and any other unethical behavior.

This thread is two years old, please remove your comments on old threads and refrain from commenting in the future.

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