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Users showing Inactive

jason.heaney

Hello, We started noticing more users accounts are showing "inactive". The users are still with the company and have not been removed from the systems. I went in and switched one user back to active. Then shortly after jira switched it back to inactive. We have Okta and no LDAP/AD for user management. I am new to Jira and need some help with this please. Checked the forums but doesn't seem to be a fix for this scenario.

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Martin Bayer _MoroSystems_ s_r_o__

Hi @jason.heaney can you check audit log? It might give you more details about deactivating user

https://confluence.atlassian.com/adminjiraserver/auditing-in-jira-938847740.html

jason.heaney

@ Martin Bayer all it shows there is I went in and activated the user. Then manually ran the sync and then Jira set the user to inactive.

jason.heaney

Screen Shot 2022-09-08 at 1.13.57 PM.png

Martin Bayer _MoroSystems_ s_r_o__

@jason.heaney aren't you exceeding your user tier?

jason.heaney

Good question.. How do I check that? Sorry, I am very new to Jira.

jason.heaney

I checked under Applications->versions and licenses and no banner is there saying we are exceeding the user licenses.

Ed Letifov _TechTime - New Zealand_

Hello, @jason.heaney

You said this:

"Then manually ran the sync and then Jira set the user to inactive."

If you don't have LDAP connection and OKTA is not doing user provisioning/management – what is this "sync" that you have run?

jason.heaney

Hello @Ed Letifov _TechTime - New Zealand_

It looks like Okta is doing the provisioning via API. I just created a new API token in Okta and entered it in the existing connector in Jira under the User Sync configuration. But that seems to not have fixed the issue. I found a band aide for the issue. By changed the cleanup behavior setting from disable accounts to Do nothing. So I am not sure whats causing this if the users account in Okta are active

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