Can't update plugins on Confluence Server

Question

Our company paid k15t for updates to ScrollVersions and ScrollTranslations plugin this past Monday, but all I see is a RENEW button that takes me to a payment page---I am unable to update the plugins to the latest version. k15t Support can't fix this problem because the issue is with Confluence Server.

Adriane Hunt · Answer

I've reached out to Atlassian (3rd time) for help. Hopefully they can update our Licensing page and Manage Apps page to correct the license information and allow us to update both plugins.

Sloan N_ B_ · Answer

Hi Adriane, in this case it is best to get in touch with Atlassian Billing Support at https://support.atlassian.com/contact/. Cause if you renewed the licenses you should have them in my.atlassian.com.

As a workaround for the moment, you could create evaluation licenses in the Marketplace pages of ScrollVersions and ScrollTranslations, use those license keys and then update the apps.

Sloan

Adriane Hunt · Answer

HI Fabio. Even our Atlassian Licensing page is wrong and says one of the plugin licenses Expired---even though both licenses were renewed and paid for Monday! On the Confluence Apps page, I can't update either plugin---the only choice is Renew even though the licenses were renewed Monday!

Adriane