How to manually link a JSM ticket to an Idea as Insight?

Christophe Promé

Hello,

I would like a JSM agent to be able to link a JSM request to an existing JPD idea.

I know that the Chrome extension is the preferred solution, but I wonder if it's possible to do without it.

Ideas are linked to an Insight (an Issue in another Jira project) with the link "is the idea for" / "added to the idea".

When a JSM ticket is manually linked to an idea using the "Added to idea" link. In the Idea, the "insight" tab does not show the JSM ticket.
It only works when using the Chrome extension.

What does the Chrome extension do in addition to the "link issues" Jira feature?

Thanks
Christophe

 

Tanguy Crusson

@Christophe Promé you are right: when you add a Jira issue to an idea as an insight, the product creates an issue link between the too. But today just creating that issue link doesn't automatically create an insight. 

The only ways to create an insight from a JSM requests:

1. copy-paste manually the JSM ticket in the idea's insights section
2. use the Chrome extension: from the JSM ticket open the extension, choose the idea, click to add
3. We have an API you can use to create insights which you could call from Project Automation whenever the issues are linked - but that's more involved  

We do plan to make it easier, but it's not on the short term roadmap yet.