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Email notifications have stopped

Matthew Shield

Hello,

I stopped receiving email notifications yesterday and haven't received anything since.

Can you please check if my email address is blocked on your system and unblock it if necessary?

Thank you.

Regards,

Matthew

Accepted answers

Matthew Shield

This has been resolved. We were assisted by an Atlassian cloud support engineer.

The reason for the emails not sending was due to them being blacklisted because of a 550 response code.

All comments

Hana Kučerová

Hi @Matthew Shield ,

could it be you are on a free plan? There's a limitation for email notifications, see here.

Matthew Shield

Hi @Hana Kučerová

We are on the standard plan. It's not only me, a few people at our company have had their notifications stop while others are unaffected.

Hana Kučerová

Thank you, @Matthew Shield .

I’ve marked the question for Atlassian team to look into this.

Matthew Shield

Thank you @Hana Kučerová !

Matthew Shield

This has been resolved. We were assisted by an Atlassian cloud support engineer.

The reason for the emails not sending was due to them being blacklisted because of a 550 response code.

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