Dear community,
we are a small IT department of a clinic and we are using Insight for our asset management. We import a lot of data from our SCCM or Nedi, but new hardware assets are created manually.
We talked to our hardware provider: we could get a *.csv with the details of delivered hardware (laptops, displays, printers, ... incl. serial numbers, ...).
We could put that file into a folder and get Insight to grab it from there. I would make the import run every few minutes. the agent then can add some data to the item and it can be linked to other objecttypes.
Problem: If the import of the same file runs again, the manually added data is lost.
Question: is there a best practice on how to do the first steps of the life cycle management of hardware in Insight?
Ideas:
- We tried to find a way to do an import "create only, no updates", but this does not seem to be possible.
- I thought about connecting Insight with a Jira Workflow. Import the data into an objecttype "imported hardware". This should create a Jira issue, which then could be used to enrich the data of the hardware object and move it into the right objecttype. would this be possible?
Any suggestions are highly welcome. (note: we are about to move to cloud, so a solution should work in cloud as well. ;-))
