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I am unable to set the FishEye JIRA/Crowd Authentication Settings - what am I doing wrong?

David FALLAS

I want to be able to use the same set of users already configured in JIRA for FishEye/Crucible.

I have created a completely trusted Application Link in JIRA with FishEye/Crucible. Its name is 'fisheye'.

Using FishEye Administration, when I open Authentication Settings and attempt to Edit the FishEye JIRA/Crowd Authentications this error always displays:

"Problem communicating with JIRA: Application failed to authenticate"

The FishEye JIRA/Crowd Authentication Settings are:

Authenticate against: a JIRA instance

Application Name: fisheye

Aplpication password: *******

JIRA URL: http://jiraserver:8080

Auto-add: Create a FishEye user on successful logon

Peridoically synchronise users: Yes

Synchronise Period 1 hour

When synchronise happens: Copy new users and changes...

[SSO is disabled]

Can anyone shed some light onto why this might be happening?

Accepted answers

LeonardoL

Hi David,

I don't think this is related to different number of users.

The error:

"Problem communicating with JIRA: Application failed to authenticate"

indicates that FishEye can't communicate with JIRA. So I would recommend you to double check the connection for user management created at JIRA USER SERVER. Maybe the url or even password is not correctly set. You could also refer to this article for more information:

https://confluence.atlassian.com/display/FISHEYE/JIRA+and+Crowd+Authentication

Anyways, you're welcome to visit support.atlassian.com and open a support ticket attaching the application logs so we can perform a deeper investigation of this issue.

Cheers,

Leonardo Macedo.

All comments

David FALLAS

Is it possible that this behaviour is present because we only have a 5-user licence for FishEye/Crucible whereas we have a 10-user licence for JIRA?

LeonardoL

Hi David,

I don't think this is related to different number of users.

The error:

"Problem communicating with JIRA: Application failed to authenticate"

https://confluence.atlassian.com/display/FISHEYE/JIRA+and+Crowd+Authentication

Anyways, you're welcome to visit support.atlassian.com and open a support ticket attaching the application logs so we can perform a deeper investigation of this issue.

Cheers,

Leonardo Macedo.

David FALLAS

Many thanks Leonardo - this has solved my problem, but perhaps not as you imagined. When I checked back to the JIRA User Server page (which I haven't looked at for a while), all the application names had been changed!

Instead of 'fisheye' the name was now 'FishEye - localhost - BF03DB78-9822-4269-AE38-A2944847633E' (confluence and bamboo had also been changed in a similar fashion!)

Luckily, the 'fisheye-users' group which I had set up earlier (with a sub-set of 5 members) was still there, so I just re-added that in FishEye administration now that the two applications are communicating with each other again.

I have no idea how this was changed, although I have been upgrading all Atlassian applications over the last month and have had a few issues with Application Links. All I can imagine is that something I did during the JIRA upgrade must have resulted in the changes to the JIRA User Server application names.

Interesting - these upgrades have been fun.

LeonardoL

Hey David,

Well observed! This could definitely be related to FishEye/JIRA upgrade. I did see something like that last week but I didn't realize could have changed with upgrade.

Thanks for your feedback.

Cheers,

Leonardo.

alfie

But what does that mean ??? This should not be this hard -

If either of fisheye or jira has "FishEye - localhost - 4c84f7d3-bfdd-31a4-8676-bb1fdbc2d527"

then I get this mumble-jumble on fisheye:

Chnikki

David,

This was very helpful. I had the same problem after our last JIRA upgrade. For some reason there where 2-3 Jira User Server users for fisheye and crucible in JIRA. I deleted all of them in JIRA. In Fisheye Admin I removed the JIRA/Crowd Integration under Authentication.

Then to re-create the jira authentication, I followed the instructions on this link https://confluence.atlassian.com/display/FISHEYE/JIRA+and+Crowd+Authentication

Cliff Notes version:

In Jira, create a new user for Fisheye under JIRA Users Server
In Fisheye, setup the JIRA\Crowd integration under Authorization using the new user you just created

Thanks again for this post!

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