Automation email with subject different than UP or DOWN

Question

Hi,

We use DataDog to monitor our applications. We need to integrate it with StatusPage so our components are automatically updated if we have a system outage, for example.

We reached DataDog support and customizing email subject is not possible at the moment. We can customize the email body with any message we want though. Considering this:

1) From Statuspage perspective, is it possible to use other word on the subject different than UP or DOWN?

2) If not, is Statuspage able to read the email body looking for those keywords, instead of reading the subject?

Thank you

Alan Violada · Answer

Hey @Drago Kamov, Alan from the support team here, stepping in for Mubeen while he is out of the office. Statuspage Feature Requests are unfortunately for internal access only as of right now, so you will not be able to access the ticket. It is currently being reviewed by our engineering team regarding customer interest as well as complexity of implementation, you can read a bit more on how this process works in the below document:

Feature implementation policy

If you ever need to reference the ticket to check on its progress, you can just mention the number STATUS-32 and we will be happy to update you.

Let me know if you have any questions!

Regards,

Alan Violada

Cloud Support Engineer

Drago Kamov · Answer

Hello Mubeen,

Could you advise what the status of the ticket is or provide a link where I could track the progress? Is it feasible to wait for the implementation?

Regards,
Drago

Mubeen Mohammed · Answer

Hello @Welington Wilton

Thank you for contacting Atlassian Community!

As I understand you would like to have

Unfortunately, this is not a feasible option in the current product design and as of right now our system will only look for the words "UP” or “DOWN” in the email subject line. As mentioned in the documentation here, you can set a component to Degraded Performance or Partial Outage by appending these statuses to the email address of the component.

However, please note we do have an open feature request with our engineering team to consider supporting more email automation keywords, or even a fully customizable list. STATUS-32 is the ticket ID for your reference.

Please let us know if you have any further questions. We will be happy to assist.

Regards

Mubeen Mohammed

Cloud Support Engineer