A script for renewing "created time" when a problem is found, but not to duplicate existing problem

Svetoslav_jeurao

Hello. Is there any script for updating the "created time" when Jira problem appears, but not to creating the same problem with a different date/time?

Example: 

[PROBLEM] <service name> service not running
                  

Created:

28/Jul/22 08:00, 22 days ago

Updated:

03/Aug/22 09:00, 16 days ago

 

If the same problem appears again, now Jira will create a new item for the same problem.

I just want when there is a certain problem and the same problem appears, the date/time will be updated instead of creating a new item problem.

                     

Nic Brough -Adaptavist-

You should not be trying to do this.  There is no good reason to destroy the tracking information about when an issue was created.

If you are repeatedly re-opening the same issue, then you should be looking at the "date re-opened", not the issue create date.  Your best option, one that retains the accurate history of the issue, is to create a field called something like "last re-opened" or "last-reoccured" and use a post-function on the re-open transition to set it to "now" so that it captures each time the issue re-occurs.