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multiple location in automtaion rule

Sampath_z585xx

Team My requirement is :

we have 3 region AMR / EMEA /APJ and different location. (in each region)

Example :

AMR - Newark , California

EMEA - South Africa , Ireland

APJ - Chennai New Delhi

Here i need to set automation rule Region & Location - assign to agent accordingly

Any help appreciated

Thanks

Accepted answers

Alex Koxaras -Relational-

Hi @Sampath

Create a cascade field with all these selection and then create an automation rule with all these different choices (https://confluence.atlassian.com/automation/).

If you have an app like scriptrunner or JMWE you could setup a listener to do that, by writing a few lines of code.

All comments

Alex Koxaras -Relational-

Hi @Sampath

Create a cascade field with all these selection and then create an automation rule with all these different choices (https://confluence.atlassian.com/automation/).

If you have an app like scriptrunner or JMWE you could setup a listener to do that, by writing a few lines of code.

Sampath_z585xx

Screenshot 2022-08-17 at 3.51.52 PM.png

Hi @Alex Koxaras -Relational- Thanks for your response..Since i am new to this, I have created the rule but not sure where exactly fix it in some case. Here in Office Location i need to have multiple locations , but i cant enter more than one.

Is it possible to share some steps rule to validate

Alex Koxaras -Relational-

You have to use the If/Then/Else statement with multiple conditions, instead of the single Ifs you are using. Each if will have the conditions for assigning it to a specific user.

Sampath_z585xx

@Alex Koxaras -Relational-

Thanks for your support possible if you could share the step rule useful for me

Thanks

Lakshmi V

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