Custom fields how to identify them

Carol Saldanha

Hi there,

We have a Request form that is being used as part of a JSM Portal Configuration. When an issue is logged via the portal, an alert is created in Opsgenie. We have configured the integration to display some fields in the alert that is created. We identified the custom field by adding {{_payload}} to the description field as suggested in this forum. I now want to display other custom fields from the request form in the alert e.g email address and contact number - but am not seeing these in the payload when the alert is created.

Any help on how to identify the custom fields number?

Thanks,

 

Carol

Nick Haller

Hi @Carol Saldanha ,

If you are parsing the entire {{_payload}} to the description field, and custom fields from the request form in the alert e.g email address and contact number are not shown, then I'd assume they are not sending from Jira / JSM to Opsgenie.

Are you not seeing these fields at all in the Opsgenie alert? Have you tried a Crtl + F for the expected value? 

 

I typically take the entire payload and use a JSON formatter to determine what you might need to extract the field or value:

 

As you can see, the custom field is nested, so I could use something this below to extract it:

{{_payload.issue.fields.customfield_10048}}