Testers are not be updated to changes of ticket status

Question

We have several users that if they name is listed in Tester field they do not receive email notification with ticket statuses change.

Has anyone seen this issue within the Jira application.

Thanks for your help.

Sharon

Sharon Curtis_jrzg78 · Answer

Thanks I will check out article.

Sharon Curtis · Answer

I omitted that its only happening to some of the users not all.  They are updating issue within a specific Jira Project.  Some of the users are not getting email notification when statuses change for those tickets.

Summer Hogan_q8imea · Answer

Hi @Sharon Curtis - you might see if this article has some suggestions for you https://confluence.atlassian.com/jirakb/troubleshoot-notifications-in-jira-203394737.html. I have never seen this happen in my environment, but apparently it is common so says this article.