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Load more than 10 comments at once

Ray_aokzja

After upgrading to Jira version 9.1.0 we have to click "Load 10 newer comments" for each ticket with tens of comments. We would like to remove this feature or set the limit to a higher value. Sadly, after searching online we didn't find a way to do this. Maybe anyone knows how to do it?

We also thought, that the Advanced Setting jira.comment.collapsing.minimum.hidden would change this limit, but apparently not.

Accepted answers

Trudy P Claspill

Hello @Ray

Welcome to the community.

Per the v9.x release notes this was an intentional change to mitigate this issue:

https://jira.atlassian.com/browse/JRASERVER-60107

It doesn't seem that Atlassian has provided a method to override that 10 is the default to load. This change request might be related to that.

https://jira.atlassian.com/browse/JRASERVER-72359

All comments

Trudy P Claspill

Hello @Ray

Welcome to the community.

Per the v9.x release notes this was an intentional change to mitigate this issue:

https://jira.atlassian.com/browse/JRASERVER-60107

It doesn't seem that Atlassian has provided a method to override that 10 is the default to load. This change request might be related to that.

https://jira.atlassian.com/browse/JRASERVER-72359

Ray_aokzja

Thank you for your reply. Hoping that this feature will get added soon.

Mr Andersen

I hope this feature will be added soon too. It's one of the main complaints of my users, after upgrading to 9.20 from version 8.

The previous solution with hiding oldest comments instead, was much less intrusive.

ChristianWaidner

Intentionally changing is ok - but please consider the consequences:

I have reversed the sorting to "oldest first", because this is the more intuitive behaviour and the button to add new comments is at the end.

Result: The newest comments are not shown, if the issue has more than 10 comments. This makes totally no sense to me. Please fix ASAP.

Babu R

Bug Reported at https://jira.atlassian.com/browse/JRASERVER-74440

jira.comment.collapsing.minimum.hidden is no longer working on 9.x

Steps to Reproduce

Navigate to Administration >> System >> General Configuration >> Advanced Settings and modify the jira.comment.collapsing.minimum.hidden to 0
- PS: This should disable the comment collapsing.
Open a issue with at least 11 comments, you should see all 11 comments on screen, but instead, you see 10 comments and the rest is collapsed.
If you change jira.comment.collapsing.minimum.hidden to 4, or any number, you still see the same behavior.

Expected Results

When you have jira.comment.collapsing.minimum.hidden=4 (default value), the result should be:

- The first 8 comments will show without collapsing;
- When the 9th comment is added, Jira shows 5 comments on screen and 4 are collapsed;

When you have jira.comment.collapsing.minimum.hidden=0, the result should be:

- All comments will show on screen, no collapsing.

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