How to update Assignee based on Status update/changed

Kamal Iqlaas Ismail

Hi everyone, hope all is well on your end.

With ScriptRunner listener, i am trying to get the Assignee updated whenever the ticket status gets updated. I see that in the History section, the Assignee did get updated, but it is not showing on the top left corner (UI) on the screen.

But when I update a field which i have tied to list of assignees based on the field values, the Assignee did got updated (both in History section and on the UI)

For the event mapping, i have set 

1. For issue created, i use ISSUE_CREATED_ID

2. For issue updated, i use ISSUE_UPDATED_ID

3. For status changed, i use ISSUE_GENERICEVENT_ID

Here is my code for updating the assignee:

if(event && event.eventTypeId == ISSUE_GENERICEVENT_ID){
  log.debug("Status Updated!!")
  Boolean isStatusChanged = isStatusChangedEvent(event, issue)
  if(isStatusChanged){
    log.debug("isStatusChanged=$isStatusChanged")
    updateAssignee(issue)
   }

}

Boolean isStatusChangedEvent(IssueEvent event, MutableIssue issue){

  def change = event?.getChangeLog()?.getRelated("ChildChangeItem")?.find {it.field == "status"}
  if (change){
    log.debug("isStatusChangedEvent")
    return true
  }else{
   log.debug("isStatusChangedEventfalse")
   return false
  }
}

// Only fires when the eventTypeId is Generic Event
def updateAssignee(MutableIssue issue){
  String cf_field_object = getFieldObject(issue)
  String cf_field_value = issue.getCustomFieldValue(ComponentAccessor.getCustomFieldManager().getCustomFieldObject(cf_field_object))
  String issueProject = issue.getProjectObject().key
  String issueType = issue.issueType.name
  String issueStatusRaw = issue.getStatus().name
  String issueStatus = issueStatusRaw.toUpperCase()
  String userID = ""

  if (listProjects.contains(issueProject)){

    if (issueType == "A") {
      userID = "assigneeA"
    } else if (issueType == "B"){
      if (issueStatus == "statusB1"){
        userID = "assigneeB1"
      } else if (issueStatus == "statusB2"){
        userID = "assigneeB2"
      } else if (issueStatus == "statusB3"){
        userID = "assigneeB3"
      } else {
        log.debug("Still same assignee")
        return
      }
   }
  }
  ApplicationUser user = userManager.getUserByName(userID)
  String userKey = user?.getName()
  issueInputParameters.setAssigneeId(userKey)
}

Any pointers are greatly appreciated!

Nic Brough -Adaptavist-

This suggests a problem with indexing, and it's probably to do with the very last line of code, as that is intended to be used when people have typed/selected something in an edit screen.

Try issue.setAssigneeId(userKey)